Frequently asked questions

How fast do you respond to a serious alert?

Serious alerts are escalated to a human analyst as they happen, 24/7. Containment actions follow human sign-off.

Can I cancel?

Yes. SENTRY and BUNKER are month-to-month. Manage your subscription from the billing portal or contact us.

Do I need to buy hardware?

No. SENTRY is fully software-based — a lightweight endpoint agent plus cloud/email connectors. No appliances to rack.

What if I have my own IT team?

SENTRY works alongside them. We're the security watch layer; your IT team keeps running everything else. We hand off to them with full context when action is needed on your side.

How do I get help?

Call (844) 946-0098, email hello@successagenticlabs.com, or text the same number — we read and route every message.

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